About Pellet Owner

Walt Hensley, founder

I’ve heated my home in northern New England with a pellet stove for more than fifteen winters. Pellet Owner is where I write down what I’ve learned from owner’s manuals, stove shops, and my own mistakes — what you can safely fix yourself, and when it’s time to put the screwdriver down and call a certified technician.

I've heated my home through ice storms, three-day power cuts, and more than one igniter that quit on the coldest night of the year. When a pellet stove acts up, the answers online are buried in forum threads, locked behind pay-per-answer sites, or written by someone trying to sell you a part. I started Pellet Owner to cover the part nobody does well: living with the stove you already own — figuring out what those blinking lights mean, keeping it clean and fed, and knowing what it really costs to run.

How we write these guides

Every guide is grounded in the official manufacturer manuals (Harman, Englander, PelPro, Comfortbilt and others), owner communities, and real winters of ownership. A stove is still a fire in a box: we help you understand and diagnose, and we tell you clearly when a job belongs to a certified hearth technician or chimney professional — not a DIY afternoon. I'm not an NFI-certified tech and I won't pretend to be one. The numbers and procedures here come from manufacturer manuals and real-world use, and I'll always tell you which is which.

Independence

Pellet Owner is independent and not affiliated with Harman, Englander, PelPro, or any manufacturer, dealer, or stove shop. Some links may be affiliate links (see our Terms), but our guidance is based on what's actually true for owners, not on commissions or lead fees.

Questions or a correction? Get in touch.